Information management is a corporate responsibility that needs to be addressed and followed from the upper most senior levels of management to the front line worker. Defining knowledge management the international institute for. Academics have debated the meaning of knowledge since the word was invented, but lets not get into that here. It is owned by people in much greater degree than being used in business systems and organizations. Knowledge management km is the systematic management of processes enabling vital individual and collective knowledge resources to be identified, created, stored, shared, and used for the benefit of the actors involved glossary. Knowledge management km is the process of creating, sharing, using and managing the knowledge and information of an organization. Therefore, managing knowledge is a key component of modern knowledge management.
Note that knowledge management is related to, but differs from information management. Much knowledge has been generated during the different phases of the development of the concept or discipline. All the knowledge management models described in this chapter attempt to address knowledge management from a universal and broader perspective. The utilization of the knowledge activities at the resources connected to knowledge which is limited and assisted through an extensive choice of aspects will result in km. Knowledge management terms, 2009 essential managerial tasks a managers job uniquely describes the functions of management, which are most commonly cited as planning, organizing, leading, and controlling, although some managers jobs identify additional functions.
Organizations must be held and must hold its employees accountable to capture, manage, store, share, preserve and deliver information appropriately and responsibly. Other service management areas are detailed in separate. Pdf knowledge is an abstract concept without any reference to the tangible world. Apqc is the leading source for innovative thinking and the latest research in knowledge management km.
Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its. The knowledge network according to gartner, is a business process that formalises the management and use of an enterprises intellectual assets. This paper examines the role of knowledge management in human resource. It is owned by people in much greater degree than being used in business systems. Managing the knowledge assets available in an organization is the major challenge the business firms are facing today. Knowledge management is the process of capturing, distributing, and effectively using knowledge. Which knowledge management approach, or set of approaches, will bring the most value to the company. The globalisation trends and ever increasing networking of economy, information, technology, management give rise to. These days, knowledge is not only power, its also something that can be used within an organisation to foster innovation. Jul 24, 2015 these days, knowledge is not only power, its also something that can be used within an organisation to foster innovation.
Probably no better or more succinct singleline definition has appeared since. Risk management benchmarking a significant element of the business community also views knowledge management as a natural extension of business process reengineering, a fact underscored by the recent announcement that. Currently there is no single definition for knowledge. Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its knowledge in terms of resources, documents, and people skills. The scope of this document is to define the knowledge management process, and process inputs from, and outputs to, other process areas. Read this article to learn about the concept, features, process and significance of knowledge management km. Knowledge management is a systematic process for acquiring, organizing, sustaining, applying, sharing, and. These include datadriven objectives around business productivity, a competitive business model, business intelligence analysis and more. These are usually referred to be knowledge activities. Knowledge management km is a discipline with processes involving the comprehensive gathering of information or knowledge, its organization, development and analysis, and sharing it with the goal of effective utilization. In this piece, well expand on that definition of knowledge management with some concrete examples, and then illustrate exactly why knowledge management is such an important area of focus for businesses and for.
For an organization to grow and prosper in this information age, it must become a learning organization understanding both its roots and branching out to new endeavors. The definition also leapfrogs the task of defining knowledge itself. Knowledge management as an important tool in organisational management. The principles and practice of knowledge management by martie maria squier submitted in fulfilment of the requirements for the degree of m. Defining knowledge management km has always been a challenge. A knowledge management system kms is a system for applying and using knowledge management principles. Knowledge management as an important tool in organisational. In finer terms, knowledge management is the process of handling organizations knowledge efficiently, so as to create value and fulfil strategic objectives. As an outcome or goal, knowledge management is entirely focused on sharing information for the benefit of the organization, as bollinger and smith 2001 concluded. Over the years, for the purposes of accelerating progress and development, a lot of knowledge has been generated in the field of strategic management. Knowledge management 3 why knowledge management application of knowledge management km lie in the below four key areas globalization of business. Knowledge management is helping all managers to establish knowledge resource management as part of their toolkit 3 knowledge management is.
This paper also proposes and evaluates a novel management structure that encourages knowledge sharing across an organization. The design and implementation of effective knowledge. In april 2017, kmwg met for the first time and commissioned a stakeholder mapping exercise to understand how networks, alliances, and other initiatives are engaged in knowledge management related to universal health coverage uhc and health systems strengthening hss. A knowledge management system is made up of different software modules. Pdf according to peter drucker, knowledge has become a major economic resource and a key sourcedrive of competitive advantage. Knowledge management is jointly a goal and a process. Knowledge management is a process of acquiring, generating, accumulating and using knowledge for the benefit of the organisation to enable it to gain a competitive edge for survival, growth.
Yale university knowledge management process 3 of 9 introduction purpose this document will serve as the official process of knowledge management for yale university. The first pertains to a defined body of information. Strategies and processes designed to identify, capture, structure, value, leverage, and share an organizations intellectual assets to enhance its performance and competitiveness. Wang and noe 2010, p117 define knowledge as information processed by individuals including ideas, facts, expertise, and judgment relevant for individual, team, and organisational performance. It is an undisputed fact that this is the age of knowledge and a time of constant changes which are unpredictable. Knowledge management strategy is a general, issuebased approach to define operational strategy and objectives with specialized km principles and approaches.
Online journal of applied knowledge management a publication of the international institute for applied knowledge management volume 3, issue 1, 2015 1 defining knowledge management. The idea works for local government improvement and uses knowledge management km and other tools to challenge existing practice and to develop new knowledge and effective practices. Regardless of which theory of practice is deployed, knowledge management includes the impacts of people, process, and technology on knowledge sharing. There are many taxonomies that specify various kinds of knowledge. The classic oneline definition of knowledge management was offered up by tom davenport early on davenport, 1994. Although it is possible, and even desirable, to combine multiple objectives in a single project, this was not.
Knowledge management is hard to define precisely and simply. Pdf role of knowledge management in human resource management. Knowledge management is the process of developing knowledge and accumulating it in the organisational capital wherever possible. The process of managing knowledge begins with simply acquiring and storing pertinent data for future use. Whereas information management simply provides the right information to the right people at the right time, knowledge management goes beyond that to provide insights, knowhow, experience, and guidance about that information. This paper attempts to clarify the meaning of knowledge and thus provide strong conceptual foundations for the discipline of knowledge management. It is important to remember that knowledge management is not about managing knowledge for knowledges sake. What is knowledge management and why its important elcom. It refers to a multidisciplinary approach to achieve organisational objectives by making the best use of knowledge. Knowledge management km refers to a multidisciplined approach to achieving organizational objectives by making the best use of knowledge. Knowledge management may also include new knowledge creation, or it may solely focus on knowledge sharing, storage, and refinement. What is knowledge management, and why is it important. After reading the next two sections, you should be able to 1 describe what management is.
Yale university knowledge management process 5 of 9 roles the following roles have been identified within the knowledge management process. It is a multidisciplined approach aimed at achieving organizational objectives through the effective use of knowledge in. In early 1998, it was believed that few enterprises actually had a comprehensive knowledge management practice by any name in operation. Strategic management is a field of study, academic discipline and a business area. This document will introduce a process framework and will document the workflow, roles, procedures, and. For a more comprehensive discussion and definition, see my knowledge management definition. General perspectives on knowledge management 9 knowledge management practices most knowledge management projects in organizations fall into a relatively few categories or types, each of which has a key objective. Knowledge management is responsible for understanding.
Toward an applied compendium john girard, middle georgia state college, john. By definition knowledge management is the process of acquiring, evaluating and utilizing information effectively in order to enable delivery of the right information at the right time, in a way that is practical and helpful to the end user. Knowledge management km definitions john girard, ph. Knowledge management implies the effective governance of organizations acquired and generated knowledge relating to technical knowhow, insights, experiences, strategies and tactics. However, in modern km, few people would disagree with the notion that knowledge management systems are an absolutely critical part of a km initiative. Knowledge management km is the process of creating, sharing, using and managing the. The classic oneline definition of knowledge management was offered up by tom davenport early on.
The effective management of knowledge has been described as a critical ingredient for organisation seeking to ensure sustainable strategic competitive advantage. Whether youre developing a km strategy or want best practices from organizations with longstanding km programs, apqc gives you access to an array of trusted resources and tools. Knowledge management community of what actually constitutes knowledge this often manifests itself through poor university and business home pages on the internet. Pdf this chapter defines knowledge and knowledge management km and establishes its roots km is not a brand new topic. Is information science in the department of information science faculty of engineering, built environment and information technology university of pretoria november 2003.
The process of management is defined by the functions of management. Barclay managing editor, knowledge praxis philip c. While it is still true that km is about people and human interaction, km systems have come a long way and have evolved from being an optional part of km to a critical component. Depending on the definition, the body of information might consist of facts, opinions, ideas, theories, principles, and models or other frameworks. What is knowledge management and why is it important. Knowledge management is the process of finding, gathering, assessing, organizing, and sharing information or knowledge, such as documents, procedures, resources, and worker skills. Knowledge management is any system that helps people in an organization share, access, and update business knowledge and information. Knowledge management is crucial for development and transformation of societies and quality of life. Knowledge management and transformational leadership. Knowledge management meaning and important concepts. The design and implementation of effective knowledge management systems steve morrissey 4 executive summary the field of knowledge management is the study of how firms manage the tacit and explicit knowledge and knowhow their employees have about its products, services, organizational systems and intellectual property. The issue of knowledge management systems has probably always been the most discussed and debated topic within knowledge management km. Knowledge management meaning in the cambridge english.
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